Disaster Response Procedures

Information requested:
1. contact information
2. location of items
3. date of damage
4. type of damage
5. number of items
6. type/medium of items
7. approximate size of items

Please fill out our on-line claim form AND contact The Center by phone or e-mail when a loss occurs. Our Disaster Response Department will process your information and find the most convenient packing and shipping method to get the work here.

We will handle all shipping fees and charge back the actual shipping amount to the client on our written proposal.

Within 48 hours, a proposal from The CCC will be faxed and/or e-mailed, outlining current condition, treatment recommendations, shipping costs, inventory and storage fees, presenting a total cost for restoration services. We will not begin work until we receive a faxed approval.

The CCC provides insurance coverage for work in transit to and from our facility.

Our standard estimated completion time is ten to twelve weeks. This time may increase or be shortened, depending on the volume or work we receive.

Upon completion, receipt of the balance due by check will authorize return shipment or delivery.